Medford Multicare Center for Living Violations and Ratings

Nursing home care is essential for long term and short term elderly residents throughout Long Island.

Medford Multicare Center for Living Information

Medford Multicare Center for Living is a newly renovated 320 bed premier skilled nursing facility, which provides comprehensive in-patient care to all of their residents according to their website. Their staff provide around-the-clock medical and nursing care. The facilities include a 6,000 square foot rehab gymnasium and the latest in cutting edge rehab equipment and medical technology.

Medford Multicare Center for Living
3115 Horseblock Road
Medford, NY 11763

Medford Multicare Center for Living CMS Ratings as of Feb. 23, 2022

The Centers for Medicare and Medicaid Services (CMS) is a component of the United States Department of Health and Human Services (HHS). This United States government agency’s website provides a wealth of information on topics such as Medicare and Medicaid services, resident health, facility reported incidents, and quality care, as well as a large database of ratings and federal government nursing home inspection and info on US nursing homes. Learn more about the CMS rating system for nursing homes.

Facility Overview

The information below is taken from the federal government website for the Centers for Medicare & Medicaid Services on Medford Multicare Center for Living and is current as of February 23, 2022.

  • 320 certified beds
  • 293.4 average residents per day
  • Most recent health inspection was on October 28, 2019
  • 7 health citations from the most recent health inspection
  • 0 fines in the past 3 years

CMS Star Ratings

  • Overall Rating – 2 Stars
  • Health Inspections Rating – 2 Stars
  • Staffing Rating – 1 Star
  • Quality Measures Rating – 5 Stars

Health Inspections – 2 Stars

The two star rating from health inspections of Medford Multicare Center for Living by CMS includes information about:

  • the most recent health inspection and two prior inspections,
  • any complaint inspections in the last three years, and
  • infection control inspections in the last three years.

The most recent health inspection of this nursing home was conducted on October 28, 2019, and there were a total of 7 health citations. The national average for health citations at nursing homes is 8.1 and in New York the average is 4.9. In this case, the lower the citations, the better a nursing home is rated by the CMS.

No inspections were conducted due to complaints between February of 2021 and January of 2022. In the past three years, two complaints resulted in a citation and there were no instances when a facility-reported issue resulted in a citation.

The Medford Multicare Center for Living was inspected for infection control on August 6, 2021. There were three citations from infection control nursing home inspections in the past three years. There were zero federal fines issued in the last three years.

Staffing Rating – 1 Star

The CMS staffing rating is based on nursing home staffing hours from the last reported three month quarter and includes:

  • Registered nurse (RN) hours per nursing home resident per day
  • Total nurse staffing hours per resident per day, which included RNs, licensed practical nurses (LPNs), and nurse aides

Higher numbers of nursing hours per resident are better than fewer hours.

Medford Multicare Center for Living has an average number of residents per day of 293.4, which is higher than the national average of 76.1, and higher than the State of New York’s average of 151.9.

The total number of nurse staff hours per resident per day is 3 hours and 26 minutes, which is slightly lower than the national average of 3 hours and 46 minutes and very close to the NY State average of 3 hours and 29 minutes. A breakdown of the staff hours is as follows:

  • RN hours per resident per day: 27 minutes (National Average: 42 minutes and NY average: 42 minutes)
  • LPN/LVN hours per resident per day: 48 minutes (National Average: 53 minutes, and New York State’s average: 47 minutes)
  • Nurse aide hours per resident per day: 2 hours and 12 minutes (National Average: 2 hours and 11 minutes and New York State’s average: 2 hours and 1 minute)

On the weekend, the total number of nurse staff hours per resident per day is 3 hours and 2 minutes, which is lower than the national average of 3 hours and 16 minutes, but higher than the NY average of 2 hours and 59 minutes. Additionally, there are 5 minutes of physical therapist staff hours per nursing home resident per day, which is higher than the national average of 4 minutes, but lower than the New York average of 7 minutes.

Medford Multicare Center for Living also has a better nursing staff turnover rate than the national average of nursing homes. Staff turnover is the percent of staff that stop working in a facility within a given year and low turnover indicates that staff is retained for a longer period of time, which benefits residents.

The nursing staff turnover rate at this facility is 30.2% while the national average is 51.6%. Medford Multicare Center for Living also has better staff retention rates than the New York average, which is 44%.

Of these turnover numbers, the amount of RN turnover comes in at 25.7% which is almost half of the national average of 49.9%, and much less than the New York State average of 46.2%. Additionally, Medford Multicare Center for Living reports only one administrative staff member having left the facility.

Quality Measures Rating – 5 Stars

The quality measures rating is based on data from a select set of clinical data measures of nursing homes. The 5 star rating for Medford Multicare Center for Living encompasses the following:

  • Short-stay quality measures – 4 Stars
  • Long-stay quality measures – 5 Stars

More stars means a better quality of care. These quality measures include 17 different assessments for short-stay residents and 16 assessments for long-stay residents.

Medford Multicare Center for Living New York State Ratings as of January 31, 2022

The New York State Department of Health and NY State Medicaid agency also offer nursing home rankings to help patients and their families on Long Island assess the quality of nursing homes in New York so they can more easily find the right skilled nursing facilities. This includes an overall rating as well as ratings in five dimensions of care, including preventative care, quality of life, resident safety, and resident status.

These domains include 24 distinct quality criteria for nursing homes. The overall performance is determined in a similar way to the CMS ratings. A 5-star rating indicates the greatest performance, whereas a 1-star rating indicates the worst possible performance. Learn more about New York’s system of ratings.

NYS Star Ratings

  • Overall Rating – 3 Stars
  • Preventative Care – 3 Stars
  • Quality of Care – 4 Stars
  • Quality of Life – 1 Star
  • Resident Safety – 3 Stars
  • Resident Status – 4 Stars

Preventative Care – 3 Stars

The NY State Department of Health rating for preventative care at Medford Multicare Center for Living is 3 stars. This rating encompasses information about pneumonia and flu vaccination status for both long-stay and short-stay residents.

98.2% of long stay residents were assessed and appropriately given the pneumonia vaccine and 95.8% were given the flu vaccine. 83.3% of short-stay residents were assessed and given the pneumonia vaccine and 78.4% were given the seasonal flu jab. In all cases, higher percentages indicate higher quality preventative care.

Quality of Care – 4 Stars

The quality of care measurement takes into account six different quality factors. A lower value indicates a higher quality of care for residents. At the Medford Multicare Center for Living, 6% of high risk long-stay residents had pressure ulcers and only 0.2% of long-stay residents had urinary tract infections. 42.1% of low risk long-stay residents lose control of their bowels or bladder.

The percentage of residents with pressure ulcers or injuries that are new or get worse is 1.1%7.6% of short-stay residents had an outpatient emergency department visit and 23.5% of them were rehospitalized after a nursing home visit.

Quality of Life – 1 Star

The quality of life rating of 1 star includes two quality factors. At Medford Multicare Center for Living, 65% of long-stay residents have depressive symptoms. In this case a lower percentage is better.  35% have a successful return to home and community from a skilled nursing facility, and for this criteria, a higher percentage is better.

Resident Safety – 3 Stars

NY State assesses six criteria when rating facilities on nursing home resident safety where lower numbers indicate better safety for residents. Medford Multicare Center for Living was rated three stars. 1.5% of long-stay residents experienced one or more falls with major injury with 19.6% of long-stay residents receiving anti-anxiety or hypnotic medication.

10% of long-stay residents received antipsychotic medication and 0% were physically restrained. 1.4% of short-stay residents newly received an antipsychotic medication. 2% of skilled nursing facility residents experienced one or more falls with major injury during their stay.

Resident Status – 4 Stars

Medford Multicare Center for Living was rated 4 stars for resident status. These ratings were determined by six quality measures. For the first four of these measurements, a lower number is better and for the last two items, higher numbers indicate better performance.

5.8% of long-stay residents lose too much weight and 9.5% of residents have a worsening of their ability to move independently. 9% have an increase in need for help with daily activities and 0.3% are on catheters.

79.9% of short-stay residents made improvements in function and 99.4% of skilled nursing facility residents whose functional abilities were assessed and functional goals were included in their treatment plan.

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New York State Health Inspections for Medford Multicare Center for Living

Medford Multicare Center for Living Complaints

A resident, family member, friend, or other third party may file a complaint against a nursing home with the New York Department of Health. The inspection team tasked with investigating complaints and claims will assess whether a nursing home, including its facility managers, has violated state standards. Any incidents that result in harm, abuse, neglect, or mistreatment of a resident are required by law to be reported by the facility.

From February 1, 2018 to January 31, 2022, New York State received 118 complaints at this facility which accounts for 41.2 complaints per 100 occupied beds. This is lower than the statewide average of 49.8.

The facility reported 36% of the incidents that are required to be reported to the Department of Health, which is lower than the statewide average of 52%. 47 complaint-related inspections were completed by the Department of Health during this period resulting in 6 complaint-related citations. This represents 2.1 citations per 100 occupied beds, which is slightly lower than the state average of 2.2.

Medford Multicare Center for Living Citations

From February 1, 2018 through January 31, 2022, this facility received 21 standard health citations, which is higher than the statewide average of 14. There were 6 life safety code citations and zero citations related to actual harm or immediate jeopardy. Between these dates, Medford Multicare Center for Living was assessed a total of $108,000 in fines.

More details about these citations can be found on the New York Health Department website.

How to File a Nursing Home Abuse Complaint in New York

Contact the New York State Department of Health to file a complaint if you believe nursing home abuse has occurred. You may submit your complaint online or via phone:

  • Use the Nursing Home Complaint Form on the Department of Health website
  • Phone the 24/7 Nursing Home Complaint hotline 1-888-201-4563

Nursing home staff may submit concerns via a web-based Incident Report Form in the Health Commerce System.

Get Help from an Experienced Long Island Nursing Home Abuse Lawyer

It can be challenging to handle suspected abuse or neglect of a loved one in a nursing home that provides skilled nursing home care. If you believe your loved one is being abused or neglected, you should seek legal assistance as soon as possible.

The nursing home abuse lawyers at Rosenberg & Gluck, L.L.P. have years of experience assisting nursing home residents, family members, and loved ones. We’re dedicated to defending their rights. We realize how harmful nursing home abuse may be, and we’re here to help you safeguard your loved one.

Contact our Long Island offices immediately for a free consultation to learn about the legal options available to safeguard your loved one from additional injury or abuse. Preserve their rights and obtain full compensation for their suffering.

Filed Under: Nursing Home Abuse

For a free legal consultation, call 516-451-7900

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